Customer Service Cover Letter

One of the biggest complaints in the customer service industry, is the lack of real people. When a person calls into a company for customer service, they are generally met with pre-recorded text asking them to press number key prompts or say keywords in order to navigate through the menu. While this system is easy, sometimes all one wants to do is talk to a person. With that in mind, why would one used a standard sample customer service cover letter when applying for a job? The correlation between people's frustration with automated systems and the traditional, boring cover letter are one in the same. The personality of the applicant is no more displayed than that of the computer voice on the other end of the phone.

Being in customer service is all about figuring out a customer's needs and meeting those needs in the best possible way. Applying for a customer service job has the exact same process. An applicant has to assess what a company is looking for, and then write a cover letter which expresses why they are the person to help fill the void or provide benefits to the company. A customer service cover letter has to clearly state to the customer, or hiring manager in this instance, why one is perfect for the job at hand. The point is to demonstrate the skills an employer is looking for instead of just restating the same facts which are laid out in a resume. If one is a charming people person who loves to engage customers and have them walk away smiling, make sure that characteristic is shown in the cover letter. If one has the skills of mediation and problem solving, ensure to include details of that ability.

The key factor is to do the work, and make the commitment, to make the customer service cover letter jump out at the hiring manager. One's personality should be as clear in the cover letter as their skills in their resume. It can even be a good idea to include personal information in a cover letter. For example, discussing how one became interested in customer service or how they handled one of the more difficult customer service related instances in their career. These types of questions are always asked in a customer service interview, so why not use the anecdotes in the cover letter and kill two birds with one stone?

A cover letter is used to help a hiring manager weed out any candidates which may not take their job seriously. If a hiring manager sees the same old cover letter day in and day out, without any effort put into it all, what is that saying about the people behind the job? The most surefire way to land an interview is to create a cover letter which expressed personality, sense of humor, enthusiasm, and clear communication. Once all those elements are added, don't forget to come straight our and ask for an interview. Yes, that is correct, ask for an interview.

Asking for an interview shows confidence and determination. It is no longer a thing of consequence. Also, be sure the cover letter includes a follow-up statement. Let the hiring manager know to expect a call later on in the week to ensure one's application was received. It also demonstrates a positive quality to the employer, that one is a self-starter and is enthused to begin a career in customer service!

Another good tip is to do some research on the company before applying. Find out the name of the hiring manager so that one can address their cover letter directly to this person. A generic "Dear Sir/Madam" is just as boring as any standard cover letter. By taking this extra step, the cover letter is going to stand out even more from the rest and ensure the one is remembered when it comes time for interviews. It will also create a sense of connection with the employer that will make it easier for them to feel comfortable and open up during the hiring process. Everyone wants an enjoyable working environment, and if a cover letter conveys the personality type of a warm, friendly person then that personal already has a rooting team.


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Free Sample Cover Letter For Customer Service Jobs Warning!

Books and websites are full of free-for-the-taking tips and tricks for a kinder, gentler job search. There are free samples of virtually every kind of cover letter you can imagine - from teaching to taxidermy. Customer service, a wide and varied industry, is no exception to the rule. Advice on searching for a job in this field is every bit as diverse as the field itself. Just because the advice is free does not mean you should take it. A pre-formatted template cover letter will not provide the kind of information a hiring manager is seeking. When looking for a competent customer service professional hiring managers have a strong sense of what a business needs and are looking for a candidate to satisfy those needs. Your cover letter should convince the hiring manager that you are suited for and capable of the job.

All cover letters are on a mission - a mission to spark the reader's desire to learn more about the applicant. The cover letter is the first thing a potential employer sees and hears about you. It should be a head-turner. Keeping the reader's attention is necessary if you want them to make it as far as your resume. A good cover letter is just a hint of what is coming. Touch on achievements and experience without providing too much information. Indicate that more details are available in your resume, pressing the reader on to examine the finer points of your work history.

A bold headline that says something interesting about your customer service skills is a top-notch attention-grabber. Headlines like "CUSTOMERS ASK FOR ME BY NAME" or "5 GOOD REASONS WHY I SHOULD WORK FOR YOU" stand out from the boring, impersonal letters that hiring managers are accustomed to reading. If you want your cover letter to stand-up and get noticed right off the bat, cite specific examples to support that eye-catching headline. Let your personal customer service experiences speak for themselves.

Let the hiring manager know that you mean business. Use the first paragraph to establish how you heard about the opening and what you know about the company. Doing a little research on the company's history and purpose builds credibility. Taking the time to learn about the challenges the company faces and the company's goals for the future indicates a willingness to go above and beyond the call of duty. Customer service professionals must go out of their way on a regular basis. Proving beforehand, that you are willing to go the extra mile of your own volition, speaks volumes about your work ethic to a potential employer.

Written and verbal communication skills are an important part of any customer service position. Being able to understand the needs of the client or customer should be portrayed in your cover letter. Anticipating what the customer will want takes customer service to a whole new level. Use the content and construction of your cover letter to expound upon your ability to communicate effectively and thoroughly. Read the letter out loud to check for readability and comfortable flow. Consider letting a co-worker read over your letter. A different point of view may be the thing your customer service cover letter needs to be complete.

In the end, the customer service cover letter is an indispensable medium of expression. Allow the hiring manager to get to know a little about you as a person while they consider your prior experience and qualifications. Avoid just copying a sample of a free cover letter as a means to an end. Anything that easy cannot possibly hold up to the scrutiny of a manager that is looking for a first-class customer service professional. Spend the additional time to craft your own original thoughts and ideas about customer service into an appealing format. Make the reader believe that you are the one for the position with a combination of certifiable facts and passionate interest in providing quality service that keeps the customer and the company happy. Let your enthusiasm liven up what could be another submission bound for the not-interested pile of boring, run-of-the-mill applications. When the phone rings and the hiring manager asks you to come in for that interview you will be glad that you did.


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How to Write Customer Service Resume Objectives

Most times the first thing hiring officers read at the top of a resume is the objectives section. There are some resume templates that call for a more lengthy statement, most times the traditional one-sentence resume objective statements are all right to be used. Below there area few ideas about how to formulate resume objectives for customer service.

The objective should begin with a short statement about what you want. A good idea is to say that you want to have "a challenging position in customer service", or "a position in customer service", or maybe something like "a multi-task position drawing on extensive customer relations experience".

Resume objectives for customer service then should contain in a few words what value you will bring in the new position. You can say "where my extensive background in customer support", or "requiring a problem solver with a proven track record", "a persuasive communicator and creative problem solver" or "where my ability to produce exceptional work and meet deadlines."

At the end you should talk about how you can improve the company. You can write that you will increase company productivity, or company culture. Or you can also talk about how you will improve departmental efficiencies or you will maintain key accounts. Or you can try to insert a sentence about developing new business and maximizing account retention.

Resume objectives for customer service have to be placed at the top of the resume, under the section with your personal details such as name and address. It is very important to personalize your statement for each position you send out your application. Before you formulate your objective, you should take time to read the job description or needs of the employer carefully.

It is important to carefully update your objectives in accordance with the employer's needs. This is because generic objectives are usually overlooked by hiring officers, so your resume will not make it to the top of the pile. If you manage to formulate a specific resume objectives for customer service, your resume can make you seem more focused on the needs of the employer, so you have all the chances to get an invitation for an interview.

Everybody can write an outstanding resume objective with a little bit of patience. However, if you don't have time to loose, you can always seek the help of a resume writing professional. After all, he knows all the tricks about how a candidate can be sold with only a few words written on a page.


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Learn How to Use a Customer Service Cover Letter Sample

Being a customer service representative is all about taking the problems of customers in a helpful and productive manner. Many customer service sectors are having a big problem on their manpower. Quality agents and representatives are scarce. Because of the big demand in business outsourcing industry, companies are motivated to hire more and more employees as compliance to the frequency of the demands.

There are many problems that arise in situations wherein the customer's complaint or concerns are not properly managed by the customer service agent, thus leading to further confusion for the customer. The problem is with the training of the agent and the hiring process of companies. Hiring potential employees must regard to the professional history and resume of the applicant. Also, as an applicant, see to it that you will submit the most comprehensive cover letter.

You can use a cover letter sample to base your letter from. They are readily available in the Internet, but just make sure that you do not totally copy the customer service cover letter sample. Some of its content might not be applicable with your situation. In that case, you would have to expect minus points in your application. Using a cover letter sample can be helpful in formulating your own letter's content and organize the form as well. A sample can be found on published sources such as grammar books and online guides on how to write cover letters from samples.

If you desire to be in a customer service position, learn to maximize your potential in helping customers solve their problems and concerns regarding your products.


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Customer Service Cover Letter Sample

The customer service cover letter sample below shows the principles of good cover letter writing. It is longer than the conservative standard. The sender begins by saying which job she is applying for. She also pays a few compliments to the company. In the second and third she highlights her skills and accomplishments. The last paragraph of the customer service over letter sample sets the stage for an interview.

Customer Service Cover Letter Sample

Dear Mr. Smith,

May this letter find you well. I read in your web site that you are in need of a customer service representative. I have been in this field for six years and presently am employed with ____ in its sales department. Having heard of your recent acquisition of ____, I see that yours is a fast-growing company with a bright future; I would be happy to render my skills at your service.

My warm, friendly and charming personality helped win the loyalty of our clients. I am proud to say that since I started working for my current employer, the number of returning customers has doubled!

Besides customer care, I also worked as public relations officer for the Office of the Mayor. Attending to people and listening to their concerns so that we may work out a solution is natural to me. My experiences have taught me that for any business or organization to thrive, it must always maintain an open and active line of communication with its patrons. It is the task of customer service representatives like me to secure this for you.

For your reference, I have attached my resume which details my work history, training and seminars, and awards. But I think I would be able to tell you more about my qualifications in an interview. Please do not hesitate to call me so that we may schedule a meeting.

Thank you for your consideration.

Yours sincerely,

Jane Henry


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